Straight Answers, No Runaround
Common questions homeowners ask before booking a plumber. If you don't see yours here, just call.
Everything You Want to Know
Pricing, scheduling, services, licensing. The questions we hear most.
How much does a service call cost?
A service call gets a licensed plumber to your door. If you approve any work, that fee goes toward the total. No hidden charges.
View full answer ›Do you offer free estimates?
We give you a price before we start any work. You'll know exactly what it costs and what you're getting. No surprises.
View full answer ›What areas do you serve?
We're based in Carrollton and serve the northern DFW area including The Colony, Lewisville, Coppell, Flower Mound, Frisco, Plano, Addison, Farmers Branch, and surrounding cities.
View full answer ›Are you licensed and insured?
Yes. Our owner holds a Texas Master Plumber license (RMP-40414) and we carry $2M in liability insurance. We can provide proof before starting any job.
View full answer ›Do you do emergency plumbing?
We handle urgent calls and can often get to you the same day. For after-hours emergencies, call us — we'll do our best to get to you as fast as we can.
View full answer ›What's your warranty?
Every job comes with a 1-year warranty on parts we provide and install, plus labor. If something we fixed isn't right, we come back and make it right. No charge.
View full answer ›Do you do commercial plumbing?
Yes. We handle the same services for commercial properties — offices, retail spaces, restaurants, warehouses. Water heaters, gas lines, drain cleaning, sewer repair, remodels, and emergency calls. Same license, same quality, same pricing transparency.
View full answer ›What should I do if I smell gas?
Open your windows, don't flip any switches, and leave the house immediately. Call us from outside at (972) 210-9033. If the smell is strong, call 911 and your gas utility first. We're licensed for gas line work and can locate and repair the leak same-day.
View full answer ›Can you handle plumbing for a kitchen or bathroom remodel?
Absolutely. We do rough-in and finish plumbing for renovations — moving drain lines, adding gas lines for stoves, relocating water supply, installing new fixtures. We work with your general contractor or handle the plumbing scope directly.
View full answer ›Do you install gas lines for new appliances?
Yes. We run new gas lines for stoves, dryers, outdoor grills, fire pits, pool heaters, and generators. We also handle gas line relocations and yard line reroutes. All gas work is pressure-tested before we leave.
View full answer ›How fast can you get here?
Most calls booked before noon get same-day service. Gas leaks and active flooding get priority. For after-hours emergencies, call us — we do our best to respond as quickly as possible.
View full answer ›Do you work on older homes?
That's a big part of what we do. Galvanized pipe replacement, whole-house repipes, slab leak repair, cast iron sewer replacement. We know the common issues in DFW homes built in the '60s through '90s and how to fix them right.
View full answer ›Just call. We answer the phone.
We pick up Mon-Fri 8AM to midnight, Sat 8AM to noon, and most evenings if you need an after-hours plumber. Walking through the situation on the phone is free, and most calls get a real diagnosis in under five minutes.
Call (972) 210-9033
Real reviews from real homeowners
“We had a slab leak and were panicking. Chad walked us through the whole process, explained what he was doing at every step, and his price was fair. He even followed up the next week to make sure everything was holding. This is the only plumber we'll call from now on.”
Jennifer K.
Frisco, TX
“The last plumber we called tried to sell us a whole new system when all we needed was a valve replacement. Chad was honest about what the actual problem was and fixed it for a fraction of what the other company quoted. That's rare.”
Mike R.
Plano, TX
“Chad came out the same day we called. He looked at our water heater, told us exactly what was wrong, gave us a price, and got it done that afternoon. No surprises on the bill. We've used other plumbers in the area and this was by far the best experience.”
Sarah M.
Carrollton, TX
Just Pick Up the Phone
We answer the phone. We give you a real answer. No call center, no script.