Privacy Policy
How we collect, use and protect your information.
What we collect
When you contact us through this site or by phone, we may collect: your name, phone number, email address, service address, and a description of the work you need done. We collect this information so we can respond to your request and dispatch a plumber.
How we use it
We use your information to:
- Respond to your service request
- Schedule and dispatch a technician
- Follow up after the job
- Send invoices and warranty notifications
We do not sell your information. We do not share it with marketing companies. We do not run ads on your data.
Cookies and analytics
This site uses first-party analytics to measure page views and traffic sources. We do not use third-party advertising cookies. You can disable cookies in your browser settings without affecting site functionality.
Communication
If you contact us, we may text or call you to confirm your appointment, give you an ETA, or ask follow-up questions about the job. You can opt out at any time by replying STOP to any text or asking us during the call.
Data retention
We keep service records for as long as we maintain your account or as required by Texas law for plumbing licensure and tax purposes (currently 7 years). After that, records are securely deleted.
Your rights
You can request a copy of your information, correction of inaccurate information, or deletion of your information by emailing colesplumbing01@gmail.com. We'll respond within 30 days.
Contact
Questions about this policy? Call (972) 210-9033 or email colesplumbing01@gmail.com.
Last updated: January 2026.